Shipping policy

At WoodenCrew, we are delighted to offer free worldwide shipping on all orders. Please read our shipping policy for important details regarding delivery times and tracking.

Shipping Times:

  • We provide free shipping worldwide on all orders.
  • The usual delivery time is between 5-10 working days from the date of order placement.
  • While we make every effort to ensure timely delivery, please be aware that external factors, such as customs processing and local postal services, may occasionally cause delays.

Tracking Your Order:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number.
  • To track your shipment, please visit our "Track Shipment" page on our website and enter the provided tracking number. This page will provide you with real-time updates on the status and location of your package.

Delays and Contacting Us:

  • If your order has not arrived within the expected delivery time, we kindly ask you to first track your package using the provided tracking number.
  • If you encounter any issues or have concerns about the delivery status, feel free to contact us at support@woodencrew.store. Our dedicated customer support team will be happy to assist you and provide the necessary information.

It is the customer's responsibility to be available to receive the package or to provide a designated safe place for delivery. If you are unavailable and no safe location is accessible, the carrier will handle the package at their discretion. This may include leaving the parcel unattended at a location chosen by the driver or returning it to the local depot.

Note:

  • WoodenCrew is not responsible for any customs fees or taxes that may be applied to international shipments. These charges are the responsibility of the customer.

We appreciate your understanding and cooperation. Our goal is to provide you with the best possible shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out to us at support@woodencrew.store. Thank you for choosing WoodenCrew!